1. Who We Are
Lettie is a customer engagement platform that helps people discover local businesses, subscribe to updates, and communicate directly with businesses through messaging.
2. Information We Collect
- Information you provide: email address, profile information, newsletter signup details, support messages, and any content you send through messaging features.
- Business interaction data: businesses you subscribe to, QR code interactions, and preferences related to updates and notifications.
- Location-related data: approximate location signals when you allow location access so we can show nearby businesses.
- Automatic technical data: IP address, device information, browser type, pages viewed, timestamps, and app/website usage events.
3. How We Use Information
- Operate and improve Lettie features, including discovery, subscriptions, and messaging.
- Deliver business updates, notifications, and requested communications.
- Respond to support requests and troubleshoot service issues.
- Monitor reliability, prevent abuse, and protect platform security.
- Comply with legal obligations and enforce our Terms.
4. How and When We Share Data
We do not sell personal information. We may share information with trusted service providers (such as hosting, analytics, and communications tools), with businesses you explicitly interact with through Lettie, when required by law, or during a merger/acquisition transaction.
5. Cookies and Similar Technologies
Lettie uses cookies and similar technologies to remember session preferences, understand product usage, and improve performance. You can control cookies through your browser settings.
6. Data Retention
We retain personal information only as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. Retention length depends on the type of data and legal requirements.
7. Your Rights and Choices
Depending on where you live, you may have rights to access, update, delete, or export your information, and to object to or restrict certain processing. You may also opt out of marketing emails by using unsubscribe links in those messages.
8. Security
We use reasonable technical and organizational safeguards to protect personal information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.
9. International Data Transfers
Your information may be processed in countries outside your place of residence. Where required, we apply appropriate safeguards for cross-border data transfers.
10. Children's Privacy
Lettie is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date and post the updated policy here.
12. Contact Us
For privacy questions or requests, contact us through the Lettie Contact page.
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